Home feed

Started at Brightline today. 41 applications, 9 answers, 3 interviews. Thank you to the Thursday circle.

We are hiring 3 support specialists for our new Lisbon team. Two interview rounds and a decision within 10 days.

We cut our help desk backlog from 1,200 to 180 tickets in six weeks. The trick was a 3-question triage at intake.

Is a Zendesk certification worth it for a first support job, or do hiring managers care more about language skills?